Software Developer · CustomerScience
Aug 2025 – Present- Designed, developed, and maintained enterprise-grade backend services using C#, .NET, RESTful APIs, and Entity Framework.
- Designed and optimized PostgreSQL and SQL Server database schemas, queries, views, and indexes to support ETL processing, reporting, analytics, and Grafana dashboards.
- Worked with large-scale contact centre datasets, improved query performance, investigated missing data and schema issues, and supported reliable data integration across PostgreSQL, SQL Server, and Snowflake.
- Built and improved CI/CD pipelines using Azure DevOps to automate build, release, and deployment workflows.
- Managed Docker Swarm deployments in AWS environments, including service deployment, container orchestration, environment configuration, monitoring, and production support.
- Built internal AI agents and chatbot tools for natural-language data access, schema-aware text-to-SQL generation, and automated business reporting workflows.
- Collaborated with support, infrastructure, and product stakeholders to troubleshoot customer issues, prepare technical documentation, and deliver reliable software solutions.